Terms and Conditions
Please read the Terms and Conditions carefully as they incorporate the basis upon which bookings are accepted by Performance Travel.
Reservations are subject to availability. By paying the tour deposit, you will be deemed to have understood and accepted these Terms and Conditions and made a reservation(s) on the nominated Performance Travel tour. Performance Travel will notify the client in the event the booking has been declined and the client deposit will be refunded if one was paid.
Price and Validity:
Prices are provided as a guide only and may vary due to changes in taxes or changes due to fluctuations in foreign exchange rates. Please check all prices & information with Performance Travel. Please note that the price of your tour may change at any time if any taxes or changes are introduced or varied, even after you have paid part of the quoted tour price. If we have to change any part of your booking for reasons beyond our control, we will notify you. Goods and Services Tax (GST) – All prices are inclusive of Australian GST were applicable.
A 25% non-refundable deposit is required from the client upon making a booking to secure a reservation on a tour. The client submitting the booking form warrants that he or she has the authority of the client’s therein designated, whether by name or not, to make this booking on their behalf, subject to the conditions contained herein. A tour place is reserved for the client on acceptance of the deposit payment by Performance Travel. Final Payment is due 50 days prior to the tour departure date. Failure to pay the balance owed prior to 50 days before the tour may lead to cancellation of the client’s tour reservation. The clients’ booking is deemed confirmed once full payment has been confirmed as received by Performance Travel. Performance Travel may accept tour bookings after this date subject to availability.
Clients can pay by credit card (Visa and Mastercard) or direct debit. Client cancellation of booking: 50% booking deposits are non-refundable under any circumstances. Cancellations must be received in writing by Performance Travel. If you cancel or terminate your tour there will be no refund of your tour after full payment has been received by Performance Travel. 100% cancellation fees will apply. Cancellation of airfares/land operators booked and paid for by the client will be pursuant to the terms and conditions applicable to that supplier and agreed between those parties.
Deposits are non-refundable. Tours cancelled 50 days prior to tour will receive a full refund less deposit. Cancellations within 50 days or less prior to departure are not eligible for a refund and the client will forfeit the full cost of the tour. After airline tickets have been issued all fees from the airlines will be deducted from any refund. Tour cancellations must be received in writing by Performance Travel.
Cancellation by Performance Travel:
Performance Travel reserves the right to cancel tours at any time prior to the departure date in which case any deposit or other payments made on account of the tour shall be refunded to the client subject to Performance Travel receiving refunds from third party providers .i.e. accommodation, meals, tickets. An alternate date, whether suitable to the client or not may be provided in lieu. The client shall have no right to claim damages from Performance Travel. Performance Travel or its third party reserve the right either before or during the tour to refuse to carry or accommodate any client who it reasonably considers, in the light of the best interests of all participants in the tour, to be unsuitable by reason of physical or mental condition or unruly behaviour.
Not Included In Tour Price:
The cost of obtaining appropriate passports, visas, travel insurance, excess baggage, vaccinations, all items not specifically mentioned as being included, and all items of a personal nature such as telephone and other communication costs, gratuities (unless specified), meals and beverages (unless specified), laundry, etc. are not included in the tour price.
Descriptions of events, activities and hotels are based on current domestic and international guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change without notice at any time. Performance Travel has made every effort to ensure this information is accurate at time of publication.
Comprehensive travel insurance (including full medical coverage) is highly recommended. Purchase and acceptance of travel insurance cover for a Performance Travel tour is the responsibility of the client not Performance Travel.
Itineraries and Schedules:
Performance Travel or any of our suppliers reserves the right to alter any part of the suggested itinerary. Notice will be given prior to departure if changes have been made. Any activities undertaken by the client outside of the Performance Travel published itinerary will be the sole responsibility of the client
Passports and Visas:
If participating in one of Performance Travel overseas tours you must ensure your Australian passport has a validity of six months after your return date to Australia. In the event that you are travelling to a country or countries other than those included in the Performance Travel tour and which do not require a visa for Australian passport holders, you must advise Performance Travel if you have been arrested or convicted in respect of any offence or breach of law. Non-disclosure of this information may lead to your being refused entry on arrival in certain countries. In that event, we take no responsibility whatsoever. If you do not wish to disclose such information to us, then you must contact the embassy of each country of destination and make your own arrangements in regard to entry to that country. It is the responsibility of the passenger to ensure he or she is in possession of travel documents and that they are in compliance with the current government and transportation company’s regulations.
Unused Tour Services:
Unused vouchers for services that are provided as part of a Performance Travel tour package are non-refundable and not transferable.
External Impacts on Performance Travel Activities or Events:
Tickets to specific events or activities covered under a Performance Travel tour cannot be exchanged or refunded separately. This includes but not limited to, the possible non-appearance of any particular person, group or personality expected by the client, whether advertised or not. These circumstances include any adverse weather conditions or any circumstances beyond the reasonable control of Performance Travel. Performance Travel is not obliged to replace an event or activity ticket under any circumstances, including but not limited to, loss or theft. Performance Travel reserves its rights, however, to replace an activity or event ticket which has been lost or stolen and charge a fee for that replacement, in its sole and absolute discretion. Where event or activity tickets are supplied to the client, Performance Travel bears no responsibility for the location of seating within the match/event venue. Tickets to events or activities may not be sold, on-sold, exchanged for fee or reward or other valuable consideration or otherwise commercially dealt with. If a Ticket has been dealt with in contravention of this condition, Performance Travel may cancel the client’s access to that event or activity. Performance Travel tours and Tickets therein shall not be used as competition prizes, or trade incentives, nor may they be used in raffles, lotteries or draws whether for commercial or charitable purposes without the prior written authority of Performance Travel, which may withhold such authority at its sole discretion.
Performance Travel makes no representations as to the safety, conditions, or other issues that may exist at any destination. International travel advice can be obtained from various sources including local government, local Consular offices and the Australian Department of Foreign Affairs and Trade (www.smarttraveller.gov.au).
Clients with a Disability:
It is the responsibility of passengers with a disability or requiring assistance to notify Performance Travel at the time of booking so appropriate assistance can be arranged.
By paying either a tour deposit or full payment, the client hereby indemnifies Performance Travel from and against any and all costs, damages and expenses, including but not limited to legal fees, which are incurred by the client, its agents, employees and guests, or for which Performance Travel becomes liable as a result of the conduct of the customer, its agents, employees and guests. Performance Travel does not accept any liability for the acts, omissions or default, whether negligent or otherwise, of persons providing services in connection with the passenger’s package and over whom Performance Travel have no control. Performance Travel shall not be liable for any injury, damage, loss, accident, delay or irregularity that may be caused or arising during any tour under its management, sponsorship, procurement, or otherwise notwithstanding that the Company’s principal may be a foreign company, corporation or person. The transportation companies or firms shall be exempt from liability in respect of any detention, delay, loss, damage, sickness or injury however and by Whomsoever caused and of whatever kind occurring of or to passengers at any time when the passenger is not on board a carrier or conveyance used or operated by the transport companies or firms.
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